Service Department

We offer Lifetime Support. Our service department is committed to providing you with the best response to your service needs. Starting with complete on-site instrumentation installation and familiarization to on-site service, phone support and email, or instrument repair, our highly trained staff provide you with a complete range of service to make sure your instrumentation runs smoothly.

Applications Support

GERSTEL, Inc. maintains a well equipped applications laboratory in Baltimore, Maryland featuring the complete line of GERSTEL products and the latest Agilent Technologies GC/MS and LC/MS instrumentation. Our chemists have over 100 years of combined experience in a wide range of chemical analysis gained through tenures in private industry and government. They are pleased to run samples provided by clients.

We also collaborate with Marsili Consulting Group in Rockford, Illinois to provide demonstrations of GERSTEL instrumentation as well as consulting services for a wide range of problems encountered in the food, flavor, beverage, packaging and consumer products industries.

To consult with our applications support team, feel free to email or call us at (800) 413-8160. 

GERSTEL Assist

Our GERSTEL Assist line of service support contracts lets you choose the support package that matches your needs – from basic instrument repair all the way up to on-site training and method development. For more information on GERSTEL Assist, please feel free to email our sales team.

Sales Team

Our knowledgeable sales force having decades of experience can confidentially recommend the GERSTEL solution best suited to solve a difficult problem or developing new products. Email GERSTEL sales to begin discussing how we can help with a solution to address your critical challenges. 

GERSTEL Applications Lab Offers Virtual or On Site Demonstrations

We invite you to visit our well equipped applications laboratory either in person or virtually in Baltimore, MD featuring the complete line of GERSTEL products and the latest Agilent Technologies GC/MS and LC/MS instrumentation.  

Training

GERSTEL MPS and TDS instrumentation customers have the option of attending one of our training courses at our Linthicum facility. The courses are the most extensive in the industry and cover a full range of topics to help you more effectively maintain and use your GERSTEL system. Click on the training page for more information and complete course outlines.