Our service department is committed to provide you with the best response to your service needs. Starting with complete on-site instrumentation installation and familiarization to on-site service, phone support or instrument repair, our highly trained staff will make sure your instrumentation runs smoothly.
Our GERSTEL Assist line of service support contracts lets you choose the support package that matches your needs – from basic instrument repair all the way up to on-site training and method development.
GERSTEL, Inc. provides support to the United States, Canada, and Puerto Rico. Please email us or call our main number (800-413-8160) for help with your service needs.
Service Tips
Ensuring a proper connection between the TD and CIS
Analyzing Samples that Contain Moisture
Proper Calibration of Tools
Proper training of TD and DHS positions
Maintenance of the GERSTEL Septumless Head (SLH):
UPC+ Preventative Maintenance
Optimal System Operation through Preventative Maintenance
Configuring New SPME fibers on the MPS
Adding Templates to your MPS Robotic System for Expanded Capabilities
Proper maintenance procedures ensure maximum performance of the GERSTEL MPS electromagnetic gripper
Protect MPS Configurations Through System Backup Feature
Creating System Reports
